Retail Banking Relationship Manager Job Vacancy in Gbarnga, Liberia – Banking & Financial Services

Job Description

Position: Retail Banking Relationship Manager

Company: Standard Chartered Bank Liberia

Location: Gbarnga, Liberia

Experience: 5+ years in retail banking

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Banking & Financial Services

Department: Retail Banking

Salary: SSP 1,500,000 – 2,500,000 per month

Vacancies:1

Company Overview

Standard Chartered Bank Liberia is a leading international bank with a strong presence across Africa, committed to delivering innovative financial solutions that empower individuals and businesses. With a heritage spanning over 150 years, the bank combines global expertise with local insight to support economic growth and financial inclusion throughout Liberia.

Operating from its headquarters in Monrovia and regional branches in key cities, Standard Chartered Liberia offers a comprehensive suite of services, including retail banking, corporate finance, trade services, and digital banking platforms. The bank’s dedication to sustainable development aligns with national priorities, making it a preferred employer for professionals seeking meaningful career opportunities in Liberia.

As part of its expansion strategy, Standard Chartered is investing in talent across the country, focusing on delivering exceptional customer experiences and fostering a culture of continuous learning. This commitment creates a vibrant environment for ambitious individuals looking to advance their careers in the dynamic banking sector.

Job Overview

The Retail Banking Relationship Manager will be responsible for cultivating and managing a portfolio of high‑value retail clients in Gbarnga and surrounding districts. This role involves delivering personalized banking solutions, driving product adoption, and ensuring compliance with regulatory standards. The successful candidate will act as a trusted advisor, helping clients achieve their financial goals while contributing to the bank’s growth objectives.

Standard Chartered Liberia values innovation, integrity, and customer focus. Candidates who thrive in a fast‑paced environment and possess strong interpersonal skills are encouraged to apply. For more information about the organization and to explore additional career opportunities, visit our career portal.

Key Responsibilities

• Develop and maintain relationships with retail clients, understanding their financial needs and providing tailored solutions.
• Achieve sales targets for deposits, loans, and cross‑selling of banking products such as credit cards, insurance, and investment services.
• Conduct regular client reviews, identify opportunities for upselling, and ensure high levels of customer satisfaction.
• Collaborate with product specialists and support teams to deliver seamless service delivery.
• Ensure all client interactions comply with Standard Chartered’s risk and compliance policies, as well as local regulatory requirements.
• Prepare and present detailed reports on portfolio performance, market trends, and client feedback to senior management.
• Participate in community outreach programs to promote financial literacy and expand the bank’s presence in Gbarnga.
• Stay updated on industry developments, competitive offerings, and emerging banking technologies.

Required Skills

• Excellent communication and relationship‑building abilities.
• Strong analytical skills with the capacity to assess client financial profiles.
• Proficiency in digital banking platforms and Microsoft Office Suite.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• High level of integrity, professionalism, and adherence to ethical standards.
• Negotiation and problem‑solving skills to address client concerns promptly.
• Fluency in English and at least one local language (e.g., Kpelle, Bassa).

Education

A minimum of a Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. Professional certifications such as CFA, ACCA, or relevant banking qualifications are advantageous.

Experience

Applicants must have at least five years of proven experience in retail banking, preferably in a relationship management or sales capacity. Experience with SME clients and familiarity with the Liberian banking regulatory environment will be considered strong assets.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 per month, commensurate with experience and performance. The package includes performance‑based incentives, health benefits, and a retirement savings scheme.

Benefits

• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Annual performance bonuses linked to individual and branch targets.
• Paid annual leave and statutory holidays.
• Professional development allowance for certifications and training.
• Employee assistance program supporting work‑life balance.

Training

• Onboarding program covering bank policies, products, and compliance standards.
• Continuous learning modules on digital banking, risk management, and customer service excellence.
• Leadership development tracks for high‑potential employees.
• Access to Standard Chartered’s global e‑learning platform.
• Regular workshops on financial inclusion and community engagement.

Working Environment

The role is based in the modern Standard Chartered branch in Gbarnga, featuring a collaborative open‑plan office, secure workstations, and access to state‑of‑the‑art banking technology. Employees enjoy a supportive culture that encourages innovation, teamwork, and professional growth.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their suitability for the role through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Standard Chartered Bank Liberia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment.