Insurance Claims Manager Job Vacancy in Robertsport, Liberia – Insurance

Job Description

Position: Insurance Claims Manager

Company: Allianz Liberia Ltd

Location: Robertsport, Liberia

Experience: Minimum 5 years in insurance claims handling, preferably in emerging markets

Education: Bachelor’s degree in Business Administration, Finance, Law or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 1,500,000 – SSP 2,500,000 per month

Vacancies:1

Company Overview

Allianz Liberia Ltd is a leading provider of insurance solutions in West Africa, delivering innovative risk management products to individuals, SMEs, and large corporations. As part of the global Allianz Group, the company combines local market insight with international best practices, ensuring robust financial protection and superior customer service. With a strong commitment to sustainable development, Allianz Liberia actively supports community initiatives, financial literacy programs, and disaster resilience projects across the country. The firm’s presence in Robertsport strengthens its strategic focus on the coastal region, offering tailored coverage for maritime, property, and health risks.

Operating in a dynamic regulatory environment, Allianz Liberia adheres to the standards set by the Liberia Insurance Commission and aligns its operations with global ESG (Environmental, Social, and Governance) criteria. The company’s culture emphasizes integrity, collaboration, and continuous improvement, fostering a workplace where talent thrives and innovative ideas are encouraged. Employees benefit from a supportive environment that values diversity, professional growth, and work‑life balance, making Allianz Liberia a top employer for ambitious professionals seeking a rewarding career in the insurance sector.

Job Overview

The Insurance Claims Manager will lead the end‑to‑end claims process, ensuring timely, fair, and accurate settlement of policyholder claims. Reporting to the Head of Claims, the role involves supervising a team of claims adjusters, coordinating with underwriters, legal advisors, and external service providers, and maintaining compliance with internal policies and regulatory requirements. This position plays a critical role in enhancing customer satisfaction, minimizing loss ratios, and protecting the company’s financial stability. For more details, visit https://liberiajobsearch.com/.

Key Responsibilities

• Oversee the entire claims lifecycle from initial notification to final settlement, ensuring adherence to service level agreements.
• Lead, mentor, and evaluate a team of claims adjusters, fostering a culture of accountability and continuous learning.
• Collaborate with underwriting, legal, and finance departments to assess claim validity and determine appropriate payouts.
• Develop and implement claims handling procedures that align with Allianz global standards and local regulatory guidelines.
• Analyze claim trends, identify fraud indicators, and work with the fraud investigation unit to mitigate risk.
• Prepare detailed reports for senior management, highlighting key performance metrics, loss ratios, and improvement opportunities.
• Maintain strong relationships with policyholders, brokers, and external service providers to ensure a seamless claims experience.
• Ensure compliance with the Liberia Insurance Commission’s reporting requirements and internal audit standards.

Required Skills

• Strong analytical and decision‑making abilities with a focus on risk assessment.
• Excellent communication and negotiation skills for interacting with diverse stakeholders.
• Proficiency in claims management software and Microsoft Office Suite.
• Leadership experience with a proven track record of managing high‑performing teams.
• In‑depth knowledge of insurance policies, regulatory frameworks, and best practices in claims handling.
• Ability to work under pressure while maintaining attention to detail.

Education

A bachelor’s degree in Business Administration, Finance, Law, or a related discipline is required. Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or AIC (Associate in Claims) are highly desirable and will be considered an advantage.

Experience

Applicants must have a minimum of five years of progressive experience in insurance claims management, preferably within the African market. Experience in handling property, casualty, and marine claims is advantageous. Prior exposure to regulatory compliance and fraud detection will be valued.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and pension contributions.

Benefits

• Comprehensive health and dental coverage for employee and dependents.
• Retirement savings plan with employer matching contributions.
• Annual performance bonus tied to individual and company targets.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Allianz global policies, claims systems, and local regulatory requirements.
• Continuous professional development through workshops, webinars, and Allianz Academy courses.
• Opportunities to obtain industry certifications such as CPCU or AIC.

Working Environment

The role is based in a modern office in Robertsport, offering a collaborative workspace equipped with the latest technology. Allianz Liberia promotes a flexible work culture, encouraging a balance between office presence and remote work where appropriate. Employees enjoy a supportive atmosphere that values diversity, innovation, and ethical conduct.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the online portal on the company’s career page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Allianz Liberia Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.