Chief Hospitality Experience Designer Job Vacancy in Zwedru, Liberia – Tourism & Hospitality

Job Description

Position: Chief Hospitality Experience Designer

Company: Marriott International

Location: Zwedru, Liberia

Experience: 7+ years

Education: Master’s Degree

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Guest Experience & Brand Strategy

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Marriott International is a global leader in the hospitality sector, managing a diverse portfolio of brands that cater to travelers from all walks of life. Our mission is to provide exceptional service and create unforgettable memories for every guest who walks through our doors. As we expand our footprint across Africa, we are looking for visionary leaders to drive innovation in guest engagement. We pride ourselves on a culture of inclusion, excellence, and continuous improvement. Finding the right career opportunities in Liberia is essential for our growth in the West African region, and we are committed to fostering local talent through high-level professional development and world-class standards.

Our presence in the region is growing rapidly, and we seek professionals who understand the unique cultural nuances of the West African market while maintaining global luxury standards. For those looking for more international roles, you can explore job vacancies in Namibia to see our broader continental reach.

Job Overview

The Chief Hospitality Experience Designer is a strategic leadership role responsible for conceptualizing and implementing high-level guest journey frameworks. This role goes beyond traditional hotel management; it involves designing the sensory, emotional, and digital touchpoints that define a luxury stay. You will work closely with the executive team to ensure that every aspect of the guest experience aligns with Marriott’s global brand identity while remaining deeply rooted in the local Liberian culture. This is a pivotal role for anyone seeking employment in Liberia within the luxury service sector. You will lead a multidisciplinary team of designers, concierge specialists, and digital engagement experts to redefine what premium hospitality means in the modern era.

Key Responsibilities

• Design end-to-end guest journey maps that integrate physical and digital interactions.
• Collaborate with local artisans and cultural experts to incorporate Liberian heritage into hotel aesthetics and services.
• Analyze guest feedback and sentiment data to iterate on service delivery models.
• Lead the implementation of new hospitality technologies to streamline guest check-ins and personalized requests.
• Develop training modules for frontline staff to ensure consistent delivery of the ‘Marriott Standard’ of excellence.
• Monitor market trends in the global tourism industry to anticipate shifts in luxury traveler expectations.

Required Skills

• Expertise in service design methodologies and customer journey mapping.
• Deep understanding of luxury hospitality standards and high-net-worth individual (HNWI) expectations.
• Strong leadership and cross-functional team management capabilities.
• Advanced analytical skills to interpret complex guest satisfaction metrics.
• Exceptional communication skills in English; proficiency in local dialects is a plus.
• Strategic thinking with the ability to translate vision into operational reality.

Education

A Master’s Degree in Hospitality Management, Luxury Brand Management, or a related field is required. A Bachelor’s degree with significant high-level experience may be considered in exceptional circumstances.

Experience

A minimum of 7 years of experience in luxury hospitality management or service design is mandatory. Proven experience in a leadership role within a global hotel brand is highly preferred. Candidates must demonstrate a track record of successfully implementing large-scale service improvements.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on the candidate’s expertise and previous experience in the luxury sector.

Benefits

• Comprehensive health and wellness insurance package.
• Global travel discounts across all Marriott brand properties.
• Performance-based annual bonuses.
• Relocation assistance for qualified international candidates.
• Pension and retirement savings plan.

Training

• Advanced Leadership Development Program.
• Global Brand Standards Certification.
• Digital Hospitality Technology Workshops.

For more information on various career paths, visit our main portal at liberiajobsearch.com.

Working Environment

The working environment is dynamic, fast-paced, and highly professional. You will operate primarily from our regional headquarters in Zwedru, with frequent travel to various properties within the West African region. The role requires a high degree of social interaction and the ability to work effectively in a multicultural setting.

Application Process

Interested candidates should submit their CV and a portfolio demonstrating their service design experience through our official recruitment portal. Please note that we only accept applications through our verified channels. For those interested in different regions, check jobs in South Sudan for more opportunities.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are actively hiring in Liberia and look forward to meeting talented individuals.