Bank Executive – Retail Banking Operations

Company: Guaranty Trust Bank (Liberia) Limited
Location: Liberia
Job Type: Full-Time
Department: Retail Banking & Customer Services
Experience Required: 0–1 Year
Education: Bachelor’s Degree
Salary: USD 800 – USD 1,000 per month (depending on qualifications, skills, and experience)
Industry: Banking, Financial Services, Retail Banking
Application Status: Open

Bank Executive – Retail Banking Operations

Job Overview

Guaranty Trust Bank (Liberia) Limited is seeking a motivated and customer-focused Bank Executive to support daily banking operations, customer relationship activities, financial transactions, and branch service excellence. This position is ideal for recent graduates and early-career professionals seeking to build a successful career in the banking and financial services sector.

The successful candidate will be responsible for delivering outstanding customer experiences, supporting account management activities, promoting banking products, and ensuring compliance with internal banking policies and regulatory requirements.

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Key Responsibilities

• Provide professional assistance to customers regarding banking products and services.
• Support daily branch operations and transaction processing activities.
• Assist customers with account opening, account maintenance, and service requests.
• Promote banking products and financial solutions to existing and prospective customers.
• Process deposits, withdrawals, transfers, and related banking transactions.
• Maintain accurate customer records and documentation.
• Ensure compliance with banking regulations and internal procedures.
• Handle customer inquiries and resolve service-related issues.
• Support branch sales and customer acquisition initiatives.
• Assist with loan application documentation and verification processes.
• Monitor transaction accuracy and operational efficiency.
• Prepare reports and maintain branch records.
• Participate in customer engagement and financial awareness campaigns.
• Collaborate with internal departments to deliver seamless banking services.
• Maintain confidentiality and security of customer information.

Core Duties

Customer Service Operations

• Deliver exceptional Customer Service experiences.
• Respond to customer inquiries professionally.
• Support customer retention initiatives.
• Build long-term customer relationships.

Retail Banking Activities

• Promote Retail Banking products and services.
• Support account servicing and maintenance.
• Assist customers with transaction processing.
• Contribute to branch business growth objectives.

Financial Operations

• Process Financial Transactions accurately.
• Maintain operational controls and compliance standards.
• Support daily cash management activities.
• Verify banking documentation and records.

Business Development Support

• Assist with Sales Management initiatives.
• Promote new banking solutions.
• Support customer acquisition campaigns.
• Identify cross-selling opportunities.

Required Skills

The ideal candidate should demonstrate knowledge or potential in:

• Retail Banking
• Customer Service
• Financial Transactions
• Banking Operations
• Account Management
• Relationship Management
• Cash Management
• Sales Management
• Financial Services
• Customer Acquisition
• Risk Management
• Regulatory Compliance
• Data Analysis
• Problem Solving
• Business Development
• Communication Skills
• Microsoft Office
• Financial Reporting
• Attention to Detail
• Operational Efficiency

Education Requirements

• Bachelor’s Degree in Finance, Banking, Accounting, Economics, Business Administration, Commerce, or a related field.
• Recent graduates are encouraged to apply.
• Additional banking or finance certifications will be advantageous.

Experience Requirements

• 0–1 year of professional experience.
• Internship experience within banking, finance, customer service, or administration is beneficial.
• Knowledge of banking operations and financial services is an advantage.
• Strong interest in customer relationship management and banking careers.

Preferred Qualifications

Candidates possessing any of the following will be given additional consideration:

• Banking operations training.
• Customer service certification.
• Financial analysis knowledge.
• Sales and marketing exposure.
• Digital banking awareness.
• Basic understanding of financial regulations.

Training and Development

Guaranty Trust Bank (Liberia) Limited provides comprehensive professional development opportunities, including:

• Banking operations training.
• Customer relationship management programs.
• Financial products and services workshops.
• Compliance and regulatory awareness training.
• Sales and business development coaching.
• Leadership development initiatives.
• Digital banking education programs.
• Career progression and mentorship opportunities.

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Salary and Benefits

Compensation Package

• Monthly salary ranging from USD 800 – USD 1,000.
• Performance-based incentives.
• Annual performance reviews.
• Career advancement opportunities.

Employee Benefits

• Paid annual leave.
• Professional training support.
• Banking and financial services certification opportunities.
• Employee wellness programs.
• Supportive work environment.
• Learning and development resources.
• Internal promotion opportunities.

Working Environment

The Bank Executive will work in a professional banking environment focused on customer satisfaction, operational excellence, regulatory compliance, and business growth. The role involves regular interaction with customers, branch management, operations teams, and financial service professionals.

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Application Process

Interested applicants should submit:

• Updated Curriculum Vitae (CV).
• Academic certificates and transcripts.
• Professional certifications (if applicable).
• Identification and supporting documents.
• Cover letter highlighting relevant qualifications and career objectives.

Shortlisted candidates may be invited to participate in aptitude assessments, customer service evaluations, competency-based interviews, and reference verification procedures.

Equal Opportunity Employer

Guaranty Trust Bank (Liberia) Limited is committed to fostering an inclusive workplace and welcomes applications from qualified candidates regardless of gender, ethnicity, disability status, or background. Employment decisions are based solely on merit, qualifications, skills, and organizational requirements.

Join Guaranty Trust Bank (Liberia) Limited and begin a rewarding career in banking operations, customer service, financial services, account management, relationship management, retail banking, and business development while contributing to exceptional customer experiences and sustainable financial growth.