Insurance Claims Analyst Job Vacancy in Greenville, Liberia – Insurance

Job Description

Position: Insurance Claims Analyst

Company: MetLife Liberia

Location: Greenville, Liberia

Experience: 2-4 years in insurance claims processing

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 1,200,000 – SSP 2,000,000 per month

Vacancies:1

Company Overview

MetLife Liberia is a leading provider of life insurance, health insurance, and employee benefits solutions across West Africa. With a strong commitment to financial security and community development, MetLife has built a reputation for innovative products, reliable service, and a customer‑centric approach. Our operations in Liberia are anchored in the capital and extend to regional hubs such as Greenville, where we serve individuals, families, and businesses seeking comprehensive protection.

As part of our expansion strategy, MetLife Liberia focuses on talent acquisition that drives excellence in claims handling, risk assessment, and customer satisfaction. We invest heavily in technology, training, and a culture of integrity, ensuring that every employee contributes to our mission of helping people navigate life’s uncertainties. Joining MetLife means becoming part of a global network that values diversity, professional growth, and social responsibility.

Our presence in Liberia supports the broader goal of strengthening the nation’s financial services sector, creating jobs, and fostering economic resilience. We actively collaborate with local regulators, industry associations, and community organizations to promote best practices and financial literacy. This commitment makes MetLife an attractive employer for professionals who aspire to make a meaningful impact while advancing their careers.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and resolving insurance claims submitted by policyholders in Liberia. Reporting to the Claims Manager, the analyst will ensure timely and accurate assessment of claim documentation, adherence to policy guidelines, and effective communication with clients and internal stakeholders. This position offers a dynamic environment where analytical skills, attention to detail, and customer service excellence are paramount.

MetLife Liberia is actively hiring in Greenville to support our growing portfolio of personal and commercial insurance products. The successful candidate will contribute to our mission of delivering fast, fair, and transparent claims outcomes, reinforcing MetLife’s reputation as a trusted insurer in the region. For more information about our company and career opportunities, please visit our career portal.

Key Responsibilities

• Review and validate claim submissions, ensuring completeness and compliance with policy terms.
• Conduct investigations, gather supporting evidence, and liaise with claimants, medical providers, and third‑party assessors.
• Calculate claim settlements accurately, applying appropriate deductibles, limits, and endorsements.
• Maintain detailed records in the claims management system, updating status and documenting decisions.
• Provide clear explanations of claim outcomes to policyholders, addressing inquiries and resolving disputes.
• Collaborate with underwriting, legal, and finance teams to address complex or high‑value claims.
• Identify trends and potential fraud indicators, escalating suspicious activities to the Fraud Prevention Unit.
• Assist in the development and improvement of claims processing workflows and standard operating procedures.

Required Skills

• Strong analytical and problem‑solving abilities with a keen eye for detail.
• Excellent written and verbal communication skills in English; knowledge of local languages is a plus.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to manage multiple cases simultaneously while meeting strict deadlines.
• Customer‑focused mindset with empathy and professionalism.
• Understanding of insurance principles, policy language, and regulatory requirements in Liberia.

Education

A Bachelor’s degree in Finance, Business Administration, Insurance, or a related discipline is required. Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or equivalent are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of hands‑on experience in insurance claims processing, preferably within life, health, or property & casualty lines. Experience with digital claims platforms and exposure to the Liberian insurance market will be considered strong assets.

Salary

The compensation package ranges from SSP 1,200,000 to SSP 2,000,000 per month, commensurate with experience, qualifications, and performance. Salary reviews are conducted annually.

Benefits

• Comprehensive health and life insurance coverage for employees and eligible dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Performance‑based bonuses and incentives.
• Employee assistance program and wellness initiatives.

Training

• On‑boarding program covering MetLife policies, systems, and compliance standards.
• Continuous professional development workshops on claims analytics, fraud detection, and customer service excellence.
• Access to MetLife’s global learning platform for certifications and skill enhancement.

Working Environment

Our Greenville office offers a modern, collaborative workspace equipped with the latest technology to support efficient claims handling. The culture emphasizes teamwork, integrity, and a commitment to delivering exceptional service to our clients across Liberia.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining relevant experience through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

MetLife Liberia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.