Waitress Jobs in Liberia – Restaurant and Customer Service Careers

Company: Kids Dream Ice Cream (KDIC)
Recruitment Partner: Talwa HR Solutions (THRS)
Position: Waitress
Location: B626 Villancy House #3, Sophie Road, Congo Town, Montserrado, Liberia
Job Type: Full-Time
Industry: Hospitality / Restaurant / Food & Beverage
Category: Customer Service / Restaurant Services
Application Deadline: 31 December 2025
Salary: Negotiable

Job Overview

Kids Dream Ice Cream (KDIC), a growing Liberian startup specializing in ice cream, fast food, pastries, and family-friendly entertainment, is currently seeking a dedicated and customer-focused Waitress to join its restaurant operations team in Congo Town, Liberia.

The successful candidate will be responsible for creating an exceptional dining experience by delivering professional customer service, serving meals and beverages, and ensuring a welcoming atmosphere for customers and families visiting the restaurant.

This role is ideal for hospitality professionals passionate about customer care, food service, restaurant operations, and creating positive guest experiences.

Candidates interested in hospitality and restaurant jobs in West Africa can also explore updated vacancies through jobs in Liberia for restaurant, hotel, and customer service employment opportunities.

About the Company

Kids Dream Ice Cream (KDIC) is a Liberian startup founded in 2019 and incorporated under the TALWA Group of Companies in 2023. The company specializes in:

• Premium ice cream products
• Fast food and pastries
• Family-friendly recreational spaces
• Safe play environments for children and youth

With products distributed across multiple supermarkets and mini-marts in Montserrado and Margibi Counties, KDIC continues to expand its hospitality and food service operations.

Key Responsibilities (Job Description)

The Waitress will play an important role as the first point of customer interaction, ensuring guests receive quality service and enjoy a positive dining experience.

Main Duties Include:

• Welcoming and greeting customers professionally upon arrival
• Escorting guests to tables and ensuring seating comfort
• Presenting menus and explaining food and beverage options
• Recommending menu items based on customer preferences
• Taking food and beverage orders accurately
• Serving meals, desserts, drinks, and refreshments efficiently
• Upselling or cross-selling menu items where appropriate
• Receiving customer orders through phone calls and WhatsApp and coordinating deliveries
• Maintaining clean and organized dining areas and table settings
• Ensuring cleanliness of customer facilities, including restrooms
• Cooperating with kitchen and service staff to maintain efficient operations
• Following health, safety, hygiene, and customer service standards
• Supporting additional restaurant operational duties as assigned

Professionals looking for wider restaurant and customer service opportunities in Africa may also browse jobs in Nigeria for hospitality, catering, and food-service vacancies.

Education & Qualification Requirements

Applicants should possess:

• High School Diploma or equivalent qualification
• Certificate in Customer Service, Hospitality, Catering, or Restaurant Operations is an added advantage
• Certification in Etiquette, Food Service, or Customer Relations will be beneficial

Formal education may be complemented by strong practical restaurant experience and customer service ability.

Experience Requirements

To qualify for this position, candidates should have:

• Minimum of 2 years’ working experience as a Waiter/Waitress or in a hospitality-related role
• Experience in restaurants, cafes, ice cream parlors, fast-food outlets, or hotels preferred
• Strong understanding of restaurant customer service operations
• Experience managing customer interactions and handling orders professionally

Required Skills & Competencies

The ideal candidate should demonstrate:

Customer Service Skills

• Strong customer-focused attitude
• Friendly and welcoming personality
• Professional communication and interpersonal skills

Hospitality Skills

• Food serving and table service experience
• Ability to recommend products and upsell services
• Good understanding of restaurant etiquette and hygiene standards

Professional Competencies

• Teamwork and collaboration skills
• Strong time management and organization
• Ability to multitask in fast-paced environments
• Attention to detail and cleanliness

Salary & Benefits

Salary: Negotiable based on experience, skills, and qualifications.

Potential employee benefits may include:

• Career growth opportunities in hospitality and food service
• Hands-on restaurant operations experience
• Training in customer service and food handling
• Supportive working environment
• Performance-based incentives (where applicable)

Job seekers interested in hospitality and restaurant careers across East Africa may also explore jobs in Kenya for food service, hotel, and customer support opportunities.

Training & Development

Selected candidates may receive training in:

• Restaurant customer service excellence
• Food handling and hygiene practices
• Customer communication and etiquette
• Point-of-sale (POS) systems and order handling
• Health, safety, and environmental compliance standards
• Team coordination and restaurant workflow management

Working Environment

• Family-oriented and customer-friendly restaurant environment
• Opportunity to work in a growing food and recreation company
• Fast-paced hospitality setting requiring professionalism and teamwork
• Daily interaction with children, families, and community customers

How to Apply

Interested candidates meeting the required qualifications should submit:

• Updated Resume / Curriculum Vitae (CV)
• Relevant supporting documents and certificates

Applicants must indicate “Waitress” in the subject line when applying.

📅 Application Deadline: 31 December 2025

Only shortlisted applicants will be contacted for interviews and further recruitment steps.