Telemarketing Officer Job for Customer Growth Programs
Job Description
Telemarketing Officer – Sales & Customer Engagement
Company: Orange Liberia
Location: Monrovia, Liberia
Position: Telemarketing Officer
Employment Type: Full-Time, Permanent
Industry: Telecommunications, Customer Service, Sales & Marketing
About the Company
Orange Liberia is one of Liberia’s leading telecommunications providers, delivering mobile, internet, digital financial, and enterprise communication services. The company is committed to innovation, customer satisfaction, and expanding digital connectivity across Liberia.
Position Overview
Orange Liberia is seeking a dynamic and results-oriented Telemarketing Officer to support customer acquisition, lead generation, product promotion, and customer retention initiatives. The successful candidate will engage with prospective and existing customers through outbound and inbound communications, promoting products and services while delivering an excellent customer experience.
Professionals searching for jobs in Liberia and customer engagement careers are encouraged to apply.
Key Responsibilities
- Conduct outbound calls to prospective and existing customers.
- Promote telecommunications products, services, and promotional campaigns.
- Generate qualified sales leads and customer referrals.
- Maintain accurate customer records within CRM systems.
- Support customer retention and loyalty initiatives.
- Handle inquiries and resolve customer concerns professionally.
- Achieve monthly sales and customer acquisition targets.
- Conduct customer surveys and market feedback collection.
- Coordinate with marketing and sales teams on campaign execution.
- Prepare daily, weekly, and monthly performance reports.
- Ensure compliance with customer service and company standards.
- Build long-term customer relationships and increase engagement.
- Support digital product awareness and adoption initiatives.
- Identify upselling and cross-selling opportunities.
- Maintain a high level of professionalism during all customer interactions.
Candidates seeking telemarketing jobs in Liberia and jobs in Monrovia will find excellent growth opportunities within this position.
Education Requirements
- Diploma or Bachelor’s Degree in Marketing, Business Administration, Communications, Sales, or a related field.
- Additional customer service or sales certifications will be advantageous.
Experience Requirements
- 1–3 years of experience in telemarketing, customer service, sales, or call center operations.
- Experience working with CRM systems is preferred.
- Proven ability to meet sales or customer engagement targets.
- Strong communication and persuasion skills.
- Experience handling customer inquiries and complaints professionally.
Professionals interested in vacancies in Liberia and customer-focused career opportunities are encouraged to apply.
Core Skills & Competencies
- Telemarketing
- Customer Service
- Lead Generation
- Sales Support
- CRM Management
- Customer Retention
- Relationship Building
- Communication Skills
- Negotiation Skills
- Sales Reporting
- Call Center Operations
- Customer Engagement
- Digital Marketing Support
- Problem Solving
- Cross-Selling
- Upselling
- Data Entry
- Market Research
- Target Achievement
- Team Collaboration
Salary & Benefits
- Monthly Salary: USD 600 – USD 1,100
- Performance-Based Sales Incentives
- Medical Insurance
- Transportation Allowance
- Mobile Communication Benefits
- Paid Annual Leave
- Pension Contributions
- Employee Wellness Programs
- Career Development Opportunities
Training & Professional Development
Successful candidates will receive training in:
- Advanced telemarketing techniques
- Customer relationship management systems
- Sales conversion strategies
- Product and service knowledge
- Customer experience management
- Communication and negotiation skills
Professionals searching for job openings in Liberia and long-term customer engagement careers will benefit from structured learning programs.
For additional employment opportunities within Liberia, candidates may visit:
Work Environment
This role is primarily office-based and involves frequent interaction with customers through telephone, digital communication channels, and CRM platforms. Candidates should be comfortable working in a target-driven and customer-focused environment.
Individuals interested in position jobs in Liberia and vacancies in Monrovia are encouraged to submit their applications.
The company actively contributes to workforce development through hiring in Liberia initiatives and supports professional growth across the customer service sector.
For regional employment opportunities and career resources, applicants may also explore:
Orange Liberia collaborates with industry partners involved in recruitment in Liberia and customer experience improvement initiatives.
Candidates utilizing a job portal in Liberia or searching for job posting in Liberia opportunities are encouraged to apply promptly.
Additional East African employment insights can be found through:
Professionals interested in customer engagement careers, sales development programs, and organizations seeking to hire in Liberia may find valuable industry information through regional employment networks.
For broader West African employment opportunities, candidates may also review:
telemarketer jobs in Sierra Leone
The organization welcomes applications from motivated professionals interested in customer communication, business development, and companies looking to recruit in Liberia through sustainable workforce growth initiatives.
Application Process
Interested applicants should submit:
- Updated CV/Resume
- Cover Letter
- Academic Certificates
- Professional Certifications (if applicable)
- Two Professional References
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.
