Hospitality Operations Manager Job Vacancy in Zwedru, Liberia – Tourism and Hospitality

Job Description

Position: Hospitality Operations Manager

Company: Radisson Hotel Group

Location: Zwedru, Liberia

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism and Hospitality

Department: Operations

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Radisson Hotel Group is a global leader in the hospitality sector, dedicated to providing exceptional guest experiences through world-class service and innovative management practices. As we expand our footprint across West Africa, we are looking for dedicated professionals to join our growing team. We pride ourselves on creating memorable stays for our guests, whether for business or leisure, by maintaining the highest standards of luxury and efficiency. Our commitment to excellence makes us a premier employer for those seeking meaningful career opportunities in Liberia.

Our mission is to deliver unforgettable experiences through our unique brand culture. We invest heavily in our people, ensuring that every team member has the tools and training necessary to excel in a fast-paced, international environment. By joining our team, you become part of a global network of hospitality experts dedicated to redefining service standards in emerging markets.

Job Overview

We are seeking a highly organized and charismatic Hospitality Operations Manager to oversee the daily functions of our Zwedru facility. This role is critical to ensuring that every guest interaction is seamless and that all departmental operations—from front desk to housekeeping—align with our international brand standards. This is a premier job vacancy in Liberia for a leader who thrives in high-pressure environments and possesses a deep passion for service excellence.

The successful candidate will be responsible for optimizing operational workflows, managing diverse teams, and ensuring maximum guest satisfaction. You will play a pivotal role in driving revenue through efficient resource management and service quality. For more information on our global standards, visit https://liberiajobsearch.com.

Key Responsibilities

• Oversee daily front-of-house and back-of-house operations to ensure consistent service delivery.
• Manage and mentor departmental supervisors to maintain high morale and productivity.
• Implement rigorous quality control measures across all guest touchpoints.
• Monitor operational budgets and implement cost-control strategies without compromising quality.
• Coordinate with procurement and maintenance teams to ensure facility excellence.
• Analyze guest feedback and implement corrective actions to improve service ratings.

Required Skills

• Advanced leadership and team management capabilities.
• Exceptional verbal and written communication skills in English.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest grievances effectively.
• Deep understanding of hospitality industry regulations and safety protocols.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hotel operations are highly preferred.

Experience

Candidates must possess a minimum of 5 years of experience in hospitality management, with at least 2 years in a supervisory or managerial role within a mid-to-large scale hotel environment.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance.
• Paid time off and annual leave.
• Subsidized meals and accommodation during training periods.

Training

• Ongoing leadership development programs.
• Brand-specific service excellence workshops.
• Advanced hospitality technology training.

Working Environment

The working environment is dynamic, fast-paced, and highly interactive. You will spend significant time on the floor interacting with guests and staff, requiring high energy and a professional demeanor. This role requires flexibility, including working weekends and holidays, as is standard in the hospitality industry.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documents are in PDF format. For more career opportunities in Liberia, please monitor our updates regularly. You can also find more information on regional employment at https://www.nigeriajobsearch.com/.

Equal Opportunity Statement

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are hiring in Liberia and look forward to diverse applications.