Guest Services Manager Job Vacancy in Pleebo, Liberia – Hospitality

Job Description

Position: Guest Services Manager

Company: Hilton Worldwide

Location: Pleebo, Liberia

Experience: Minimum 5 years in hotel guest services or front office management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality

Department: Guest Services

Salary: SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

Hilton Worldwide is a leading global hospitality company with a portfolio of more than 6,500 properties in 119 countries and territories. The brand is renowned for delivering exceptional guest experiences, innovative service standards, and a commitment to sustainability. Operating across diverse markets, Hilton brings a wealth of expertise to Liberia, supporting local economic growth and tourism development. As part of its expansion strategy, Hilton is establishing a flagship hotel in Pleebo, a vibrant community poised for increased visitor traffic. This initiative creates a unique platform for career advancement and contributes to the broader goal of enhancing Liberia Jobs and fostering employment opportunities across the nation.

Job Overview

The Guest Services Manager will lead the front‑office team, ensuring that every guest enjoys a seamless, memorable stay. Reporting directly to the Hotel General Manager, the role combines operational oversight, staff development, and strategic service improvement. The successful candidate will be instrumental in shaping the guest experience, driving satisfaction scores, and upholding Hilton’s world‑class standards. This position offers a dynamic environment where leadership, creativity, and a passion for hospitality converge. For more information, visit Liberia Job Search.

Key Responsibilities

• Supervise and mentor front‑office staff, including receptionists, concierge, and bell‑hop teams.
• Develop and implement service protocols that align with Hilton brand standards and local cultural expectations.
• Monitor guest feedback, resolve complaints promptly, and initiate corrective actions to improve satisfaction.
• Coordinate with housekeeping, food & beverage, and security departments to ensure smooth operations.
• Prepare daily, weekly, and monthly performance reports for senior management.
• Manage budgeting, forecasting, and cost‑control measures for the Guest Services department.
• Lead recruitment, onboarding, and continuous training programs for front‑office personnel.
• Ensure compliance with health, safety, and regulatory requirements specific to Liberia.

Required Skills

• Strong leadership and team‑building abilities with a focus on coaching and development.
• Excellent communication and interpersonal skills, fluent in English; knowledge of local languages is a plus.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Analytical mindset with the capacity to interpret data and drive service improvements.
• Exceptional problem‑solving skills and the ability to remain calm under pressure.
• Commitment to delivering high‑quality guest experiences and upholding brand integrity.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Additional certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.

Experience

Applicants must have a minimum of five (5) years of progressive experience in hotel guest services, front‑office operations, or a comparable hospitality role. Prior experience managing a team in a multi‑property environment is highly desirable.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. Performance‑based incentives and annual bonuses are also part of the total rewards structure.

Benefits

• Comprehensive health insurance coverage for employee and dependents.
• Paid annual leave and statutory holidays.
• Retirement savings plan with employer contributions.
• Employee discount on hotel stays worldwide.
• Opportunities for international career mobility within the Hilton network.

Training

• Access to Hilton’s global learning platform, including leadership development modules.
• On‑the‑job mentorship from senior hotel executives.
• Regular workshops on emerging hospitality trends and technology.

Working Environment

The role is based in a modern, newly constructed hotel in Pleebo, featuring state‑of‑the‑art facilities, a supportive team culture, and a commitment to sustainability. Employees enjoy a collaborative atmosphere where innovation is encouraged, and contributions are recognized.

Application Process

Interested candidates should submit an online application through the Hilton Careers portal, attaching a current resume and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for virtual interviews.

Equal Opportunity Statement

Hilton Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. Our hiring practices support Liberia’s commitment to fair employment and the promotion of career opportunities for all Liberians.