Insurance Claims Analyst Job Vacancy in Bensonville, Liberia – Insurance

Job Description

Position: Insurance Claims Analyst

Company: MetLife Liberia

Location: Bensonville, Liberia

Experience: 2-4 years of experience in insurance claims handling

Education: Bachelor’s degree in Business Administration, Finance, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 2,500,000 – 4,000,000 per month

Vacancies:1

Company Overview

MetLife Liberia, a subsidiary of the global insurance leader MetLife, has been providing comprehensive life, health, and property insurance solutions across West Africa for over two decades. With a strong commitment to financial security and customer empowerment, MetLife Liberia stands at the forefront of the insurance sector in Liberia, delivering innovative products that meet the evolving needs of individuals and businesses. The company’s robust presence in the market, combined with its dedication to community development, makes it a premier employer for professionals seeking rewarding careers in the insurance industry. As part of its expansion strategy, MetLife Liberia continues to invest in talent, technology, and local partnerships, creating a dynamic environment where employees can thrive while contributing to the nation’s economic growth. This role offers a unique opportunity to be part of a forward‑thinking organization that values integrity, excellence, and diversity, aligning perfectly with the growing demand for skilled insurance professionals in Liberia.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and resolving insurance claims submitted by policyholders across Liberia. Reporting to the Claims Manager, the analyst will ensure that all claims are handled efficiently, accurately, and in compliance with MetLife’s policies and regulatory standards. This position involves close collaboration with internal teams, external partners, and customers to deliver exceptional service and maintain the high standards expected of a leading insurer. The successful candidate will contribute to MetLife’s mission of providing reliable protection and will be instrumental in upholding the company’s reputation for fairness and prompt claim settlements. For more information about MetLife Liberia’s career opportunities, visit https://liberiajobsearch.com/. This role is an excellent fit for individuals passionate about risk assessment, customer service, and the insurance sector, offering a clear pathway for professional growth within a reputable multinational firm.

Key Responsibilities

• Review and assess insurance claim submissions for completeness, accuracy, and eligibility.
• Conduct investigations, gather supporting documentation, and liaise with claimants, medical providers, and third‑party assessors.
• Apply policy terms, conditions, and regulatory guidelines to determine claim validity and appropriate settlement amounts.
• Prepare detailed claim reports, maintain accurate records in the claims management system, and ensure timely communication with stakeholders.
• Collaborate with underwriting, legal, and finance departments to resolve complex or disputed claims.
• Identify trends in claim data to recommend process improvements and fraud prevention measures.
• Provide exceptional customer service by addressing inquiries, explaining claim decisions, and offering guidance throughout the claims process.

Required Skills

• Strong analytical and problem‑solving abilities with keen attention to detail.
• Excellent written and verbal communication skills in English; proficiency in local languages is a plus.
• Proficiency with claims management software and Microsoft Office Suite.
• Ability to interpret insurance policies, legal documents, and regulatory requirements.
• Customer‑focused mindset with a commitment to delivering high‑quality service.
• Effective time management and ability to prioritize multiple claims simultaneously.
• Team player who can collaborate across departments and build productive relationships.

Education

A bachelor’s degree in Business Administration, Finance, Insurance, or a related discipline is required. Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or equivalent are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of hands‑on experience in insurance claims processing, preferably within life, health, or property & casualty lines. Experience in the Liberian insurance market or familiarity with local regulatory frameworks will be considered an asset.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health, dental, and vision insurance coverage.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Professional development allowance and support for certifications.
• Employee assistance program and wellness initiatives.

Training

• On‑boarding program covering MetLife’s policies, systems, and compliance standards.
• Continuous training modules on claims investigation, fraud detection, and customer service excellence.
• Access to industry webinars, workshops, and mentorship opportunities.

Working Environment

MetLife Liberia offers a modern office environment in Bensonville equipped with state‑of‑the‑art technology, collaborative workspaces, and a culture that encourages innovation and professional growth. The organization promotes a healthy work‑life balance and values diversity, ensuring an inclusive atmosphere where every employee can contribute fully.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the online application portal on the MetLife Liberia careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an in‑person assessment at the Bensonville office.

Equal Opportunity Statement

MetLife Liberia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without discrimination.