E-commerce Operations Specialist Job Vacancy in Monrovia, Liberia – E-commerce

Job Description

Position:E-commerce Operations Specialist

Company:Amazon.com, Inc.

Location:Monrovia, Liberia

Experience:3-5 years of relevant experience

Education:Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type:Full-time

Industry:E-commerce

Department:Operations

Salary:1,200,000 – 2,000,000 SSP per month

Vacancies:1

Company Overview

Amazon.com, Inc. is a global leader in online retail, cloud computing, digital streaming, and artificial intelligence. With a commitment to customer obsession and innovation, Amazon has expanded its footprint across continents, delivering products and services to millions of customers daily. In Liberia, Amazon is building a strategic hub to support regional logistics, marketplace growth, and local vendor empowerment. This initiative creates a vibrant ecosystem for Liberia Jobs, fostering career pathways in technology, supply chain, and customer service. Amazon’s presence in Monrovia aligns with national development goals, offering modern employment opportunities and contributing to economic diversification.

The company’s core values—customer focus, ownership, invent and simplify, and hire and develop the best—drive a culture of continuous improvement. Employees enjoy access to world‑class training, competitive compensation, and a collaborative environment that encourages creativity and problem‑solving. Amazon’s commitment to sustainability and community engagement further enhances its reputation as a responsible corporate citizen in Liberia.

Job Overview

The E‑commerce Operations Specialist will play a pivotal role in managing the end‑to‑end order fulfillment process for Amazon’s marketplace in Liberia. Reporting to the Operations Manager, the specialist will coordinate inbound logistics, inventory management, order processing, and last‑mile delivery, ensuring a seamless customer experience. This position offers a unique chance to be part of Amazon’s rapid expansion in West Africa, contributing directly to the company’s mission of being Earth’s most customer‑centric company.

For more information about Amazon’s career opportunities in Liberia, visit https://liberiajobsearch.com/. This role is ideal for professionals seeking to blend analytical expertise with operational excellence in a fast‑paced e‑commerce environment.

Key Responsibilities

• Monitor and optimize daily order processing workflows to meet service level agreements.
• Coordinate with suppliers, freight forwarders, and local delivery partners to ensure timely inbound and outbound shipments.
• Maintain accurate inventory records using Amazon’s proprietary systems and conduct regular cycle counts.
• Analyze performance metrics, identify bottlenecks, and implement process improvements to increase efficiency.
• Collaborate with the Customer Service team to resolve order‑related issues and enhance customer satisfaction.
• Prepare operational reports for senior management, highlighting key trends and recommendations.
• Ensure compliance with local customs regulations, import/export policies, and Amazon’s internal standards.

Required Skills

• Strong analytical and problem‑solving abilities with a data‑driven mindset.
• Proficiency in Microsoft Excel, SQL, or similar data analysis tools.
• Excellent communication skills in English; knowledge of local languages is a plus.
• Ability to manage multiple priorities in a dynamic, deadline‑focused environment.
• Experience with e‑commerce platforms, ERP systems, or warehouse management software.
• Leadership qualities and the capacity to work collaboratively across cross‑functional teams.

Education

The role requires a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline. Relevant certifications such as APICS CPIM, Six Sigma, or PMP are advantageous but not mandatory.

Experience

Candidates should possess 3‑5 years of experience in e‑commerce operations, logistics, or supply chain management, preferably within a fast‑growing retail environment. Prior exposure to emerging markets in Africa will be considered a strong asset.

Salary

The compensation package ranges from 1,200,000 to 2,000,000 SSP per month, commensurate with experience and qualifications. Salary is paid in Liberian dollars and includes performance‑based incentives.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee discount program for Amazon services and products.
• Access to Amazon’s internal learning platform for continuous skill development.

Training

• Onboarding program covering Amazon’s culture, policies, and operational tools.
• Advanced logistics and data analytics workshops.
• Leadership development tracks for high‑potential employees.
• Mentorship opportunities with senior operations leaders.

Working Environment

The position is based in a modern office located in downtown Monrovia, featuring open‑plan workspaces, collaborative meeting rooms, and state‑of‑the‑art technology. Employees benefit from a flexible work schedule, with occasional remote work options depending on project requirements. Amazon promotes a diverse and inclusive workplace where every voice is valued.

Application Process

Interested candidates should submit their application through the Amazon Careers portal, attaching an updated resume and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment in Monrovia.

Equal Opportunity Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.