Store Operations Manager Job Vacancy in Robertsport, Liberia – Retail

Job Description

Position: Store Operations Manager

Company: Shoprite Holdings Ltd

Location: Robertsport, Liberia

Experience: 5+ years in retail management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 30,000,000 – SSP 45,000,000 per annum

Vacancies:1

Company Overview

Shoprite Holdings Ltd is a leading African retail giant with a strong footprint across the continent, including a modern hyper‑store in Monrovia and a growing presence in coastal towns such as Robertsport. Known for offering quality groceries, fresh produce, and household essentials at competitive prices, Shoprite is committed to delivering exceptional customer experiences while supporting local economies. As part of its expansion strategy, Shoprite is investing heavily in the Liberian market, creating numerous Liberia Jobs and fostering career growth for Liberians. The company’s values focus on integrity, customer focus, teamwork, and community development, making it an attractive employer for those seeking long‑term employment in Liberia.

Job Overview

The Store Operations Manager will lead the daily operations of the new Shoprite outlet in Robertsport, ensuring seamless store performance, high customer satisfaction, and achievement of sales targets. This role is pivotal in establishing Shoprite’s brand reputation in the region and will involve close collaboration with regional managers, supply chain partners, and the local community. For more information about Shoprite’s vision and career opportunities, visit https://liberiajobsearch.com/. This position offers a unique chance to shape retail excellence in a vibrant Liberian city and contribute to the broader goal of creating sustainable jobs in Liberia.

Key Responsibilities

• Oversee all store functions including merchandising, inventory control, cash handling, and customer service.
• Develop and implement sales strategies to meet or exceed monthly and annual revenue targets.
• Recruit, train, schedule, and mentor a diverse team of sales associates, department heads, and support staff.
• Maintain optimal stock levels by coordinating with the supply chain team and local vendors, ensuring product availability and minimizing shrinkage.
• Monitor store performance metrics, prepare reports, and present actionable insights to senior management.
• Ensure compliance with health, safety, and food safety regulations, as well as Shoprite’s internal policies.
• Drive promotional activities, in‑store events, and community outreach programs to increase foot traffic and brand loyalty.
• Handle customer complaints and feedback promptly, turning challenges into opportunities for improvement.

Required Skills

• Strong leadership and people‑management abilities with a focus on coaching and development.
• Excellent analytical skills to interpret sales data and make data‑driven decisions.
• Proven ability to manage budgets, control costs, and improve profit margins.
• Exceptional communication and interpersonal skills for effective stakeholder engagement.
• Knowledge of retail software systems, POS platforms, and inventory management tools.
• Ability to work under pressure, meet tight deadlines, and adapt to a fast‑changing retail environment.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain management, merchandising, or leadership are considered an advantage.

Experience

Minimum of five years’ experience in a supervisory or managerial role within a retail environment, preferably in a hyper‑market or large‑format store. Demonstrated success in driving sales growth, managing large teams, and implementing operational improvements is essential.

Salary

The compensation package ranges from SSP 30,000,000 to SSP 45,000,000 per year, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee discount on all Shoprite products.
• Transportation allowance for commuting to the Robertsport store.

Training

• On‑boarding program covering company culture, policies, and retail operations.
• Continuous leadership development workshops and mentorship from senior executives.
• Access to online learning platforms for skill enhancement in merchandising, finance, and customer service.

Working Environment

The Robertsport store is a state‑of‑the‑art facility featuring modern retail technology, spacious aisles, and a customer‑centric layout. Employees work in a collaborative, inclusive environment that encourages innovation and recognizes high performance. The role involves both office‑based planning and floor‑level interaction, providing a dynamic and engaging workplace.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Shoprite Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview. Only candidates meeting the specified criteria will be considered.

Equal Opportunity Statement

Shoprite Holdings Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or disability. All qualified applicants will receive consideration for employment without discrimination.