Store Operations Manager Job Vacancy in Zwedru, Liberia – Retail

Job Description

Position: Store Operations Manager

Company: Shoprite Holdings Ltd.

Location: Zwedru, Liberia

Experience: 5+ years of retail management experience

Education: Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Store Operations

Salary: SSP 1,200,000 – SSP 2,000,000 per month

Vacancies:1

Company Overview

Shoprite Holdings Ltd. is a leading pan‑African retailer with a strong presence across Southern and West Africa. Established in 1979, the company operates a network of supermarkets, hypermarkets, and convenience stores, delivering quality products at affordable prices. In Liberia, Shoprite has been committed to fostering economic growth, creating jobs, and supporting local suppliers. The Zwedru store serves as a vital retail hub for the Grand Gedeh County, offering a diverse range of groceries, fresh produce, household goods, and apparel. As part of its corporate social responsibility, Shoprite invests in community development programs, vocational training, and sustainable sourcing initiatives, aligning with the broader goals of employment in Liberia and career opportunities in Liberia.

For more information about Shoprite’s regional operations, visit the liberiajobsearch.com portal.

Job Overview

The Store Operations Manager will lead the Zwedru outlet, ensuring operational excellence, superior customer service, and profitability. This role is pivotal in translating corporate strategies into daily store performance, managing a diverse team, and maintaining compliance with health, safety, and merchandising standards. The successful candidate will drive sales growth, optimize inventory, and cultivate a positive shopping environment that reflects Shoprite’s brand values. This position offers a unique chance to shape the retail landscape in a growing market while contributing to broader economic development and job creation in Liberia.

Explore similar opportunities across West Africa at nigeriajobsearch.com/vacancy-in-nigeria/.

Key Responsibilities

• Oversee all store functions, including sales, merchandising, inventory control, and customer service.
• Develop and implement weekly and monthly sales targets, monitoring performance against KPIs.
• Recruit, train, schedule, and mentor a team of department supervisors and frontline staff.
• Maintain optimal stock levels, conduct regular stocktakes, and manage shrinkage.
• Ensure compliance with health, safety, and food hygiene regulations.
• Analyze financial reports, control expenses, and drive cost‑saving initiatives.
• Collaborate with the regional supply chain team to coordinate deliveries and promotions.
• Handle customer complaints and feedback, turning challenges into loyalty opportunities.
• Prepare daily, weekly, and monthly operational reports for senior management.
• Promote community engagement activities and local supplier partnerships.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail POS systems and inventory software.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused mindset with a passion for service excellence.
• Knowledge of local market trends and consumer behavior.

Education

A bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in supply chain management, merchandising, or leadership are advantageous.

Experience

Applicants must have a minimum of five years’ experience in retail management, with at least two years in a supervisory or managerial capacity. Experience in a multi‑department store environment and a proven track record of achieving sales targets are essential.

Salary

The compensation package ranges from SSP 1,200,000 to SSP 2,000,000 per month, commensurate with experience and performance. The package includes performance‑based bonuses and other incentives.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Employee discount on store merchandise.
• Transportation allowance.

Training

• Comprehensive onboarding program covering store operations, brand standards, and safety protocols.
• Continuous leadership development workshops.
• Access to Shoprite’s e‑learning platform for skill enhancement.

Working Environment

The Zwedru store offers a dynamic, fast‑paced environment where teamwork and customer satisfaction are paramount. Managers enjoy a collaborative culture, modern facilities, and the opportunity to influence store performance directly.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview. For additional guidance on the application process, visit cameroonjobsearch.com/job-vacancy-in-cameroon/.

Equal Opportunity Statement

Shoprite Holdings Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment without discrimination.