Senior Guest Experience Manager Job Vacancy in Voinjama, Liberia – Hospitality & Tourism
Job Description
Position: Senior Guest Experience Manager
Company: AccorHotels
Location: Voinjama, Liberia
Experience: 5+ years in hospitality management
Education: Bachelor’s degree in Hospitality Management or related field
Employment Type: Full-time
Industry: Hospitality & Tourism
Department: Guest Services
Salary: SSP 250,000 – 350,000 per month
Vacancies:1
Company Overview
AccorHotels is a global leader in the hospitality sector, operating a portfolio of renowned brands across more than 100 countries. With a commitment to delivering exceptional guest experiences, AccorHotels combines innovative service models with sustainable practices. The company’s presence in West Africa reflects its strategic focus on emerging markets, and the new Voinjama property will serve as a flagship destination for both business and leisure travelers in Liberia. As part of its expansion, AccorHotels is dedicated to creating high‑quality jobs, fostering local talent, and contributing to the economic development of the region. This role offers a unique opportunity to be at the forefront of a dynamic hospitality brand while supporting Liberia Jobs and broader Career Opportunities in Liberia.
Job Overview
The Senior Guest Experience Manager will lead the Guest Services department, ensuring that every visitor enjoys a seamless, memorable stay. Reporting directly to the General Manager, you will design and implement service standards, oversee front‑desk operations, and collaborate with housekeeping, food & beverage, and sales teams to align guest expectations with brand promises. This position is central to AccorHotels’ mission of delivering world‑class hospitality and will play a pivotal role in the property’s successful launch and ongoing performance.
AccorHotels values innovation, cultural diversity, and continuous improvement. As a senior leader, you will mentor a team of front‑office professionals, drive performance metrics, and champion initiatives that enhance guest satisfaction scores. Your strategic insight will influence operational policies, revenue optimization, and community engagement, positioning the Voinjama hotel as a benchmark for excellence in the Liberian market.
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Key Responsibilities
- Develop and enforce guest service standards that reflect AccorHotels’ brand values and local cultural expectations.
- Lead, coach, and evaluate front‑desk staff, ensuring high levels of professionalism, empathy, and efficiency.
- Monitor guest feedback through surveys, online reviews, and direct interactions, implementing corrective actions promptly.
- Collaborate with housekeeping, F&B, and sales teams to coordinate seamless guest journeys from check‑in to check‑out.
- Prepare and present regular performance reports on occupancy, revenue per available room (RevPAR), and guest satisfaction metrics.
- Manage budgeting for the Guest Services department, controlling costs while maintaining service excellence.
- Drive loyalty program enrollment and upsell opportunities to maximize revenue.
- Ensure compliance with health, safety, and security regulations in all guest‑facing areas.
Required Skills
- Exceptional interpersonal and communication abilities, with fluency in English; knowledge of French or local languages is a plus.
- Strong leadership and team‑building skills, capable of motivating diverse staff.
- Proficiency in property management systems (PMS) and reservation platforms.
- Analytical mindset for interpreting data and making evidence‑based decisions.
- Problem‑solving aptitude to address guest issues swiftly and effectively.
- Commitment to delivering high‑quality service in a multicultural environment.
Education
A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or similar are advantageous.
Experience
Minimum of five years’ experience in senior guest services or front‑office management within a reputable hotel or resort, preferably with exposure to international brand standards.
Salary
The compensation package ranges from SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based incentives and annual bonuses are also part of the total rewards.
Benefits
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave and statutory holidays.
- Professional development allowance for certifications and training.
- Employee discount on hotel stays worldwide.
- Retirement savings plan.
Training
- On‑boarding program covering AccorHotels brand standards and local operational procedures.
- Leadership development workshops focused on coaching, performance management, and cultural competence.
- Continuous learning opportunities through Accor’s global e‑learning platform.
Working Environment
The Voinjama property will feature modern facilities, a blend of contemporary design and local cultural elements, creating an inspiring workplace. Employees enjoy a collaborative atmosphere, supportive management, and access to state‑of‑the‑art technology that enhances service delivery. The role involves interaction with a diverse clientele, offering a vibrant and rewarding professional experience.
Application Process
Interested candidates should submit an online application through the AccorHotels career portal, attaching a current resume and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for virtual interviews followed by an on‑site assessment at the Voinjama hotel.
Equal Opportunity Statement
AccorHotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. Our hiring practices support Employment in Liberia and reflect our dedication to fair and unbiased recruitment.
