Head of Operations Jobs in Liberia – Financial Service jobs in Liberia

Job Description

Company: Talwa HR Solutions (Recruiting on behalf of Client)
Position: Head of Operations
Location: Monrovia, Montserrado, Liberia
Job Type: Full-Time
Industry: Financial Services / Fintech / Banking
Employment Type: Permanent Employee
Application Deadline: 30 January 2027
Salary: Negotiable

Job Overview

Talwa HR Solutions is recruiting on behalf of a licensed financial institution regulated by the Central Bank of Liberia, with operations spanning more than 20 countries globally, including markets in Nigeria, Canada, Sierra Leone, and other international regions.

The organization is currently seeking a highly experienced and strategic Head of Operations to oversee operational excellence, financial service delivery, compliance, and business process optimization.

This role is ideal for senior professionals with extensive experience in fintech, banking, remittance services, digital finance, payments, compliance, or operational leadership.

Professionals exploring executive-level financial services careers in West Africa may also discover updated banking and operations vacancies through Liberia jobs for finance, fintech, and management opportunities.

Position Summary

The Head of Operations will be responsible for managing and improving day-to-day financial operations, ensuring regulatory compliance, reducing operational risks, and driving efficiency across transaction systems.

The successful candidate will oversee remittance operations, digital payments, financial workflows, fraud prevention, and stakeholder engagement while leading operational teams toward high performance and customer satisfaction.

Key Responsibilities (Job Description)

1. Operations Management

• Oversee daily business operations related to remittances, payments, currency exchange, and financial transactions
• Develop operational strategies to improve service efficiency and customer experience
• Optimize transaction processing systems to reduce errors and delays
• Coordinate cross-functional teams including finance, compliance, customer service, and risk management
• Ensure seamless operational continuity and business performance

2. Regulatory Compliance & Risk Management

• Ensure full compliance with Central Bank of Liberia regulations and financial industry standards
• Oversee Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance frameworks
• Manage operational risk assessments and fraud detection systems
• Coordinate internal and external audits and ensure accurate regulatory reporting
• Maintain operational documentation and compliance records

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3. Process Optimization & Innovation

• Identify operational inefficiencies and implement automation strategies
• Improve internal workflows to increase productivity and reduce risks
• Lead continuous improvement initiatives in operational systems
• Introduce best practices for transaction management and service excellence

4. Team Leadership & Staff Development

• Lead, mentor, and supervise operational teams
• Develop performance management systems and operational KPIs
• Conduct training programs to strengthen operational excellence and compliance awareness
• Foster a collaborative, accountable, and performance-driven workplace culture

5. Stakeholder & Partnership Management

• Liaise with financial institutions, regulators, and strategic partners
• Represent the organization in industry meetings and professional engagements
• Build relationships that strengthen operational effectiveness and regulatory compliance

6. Reporting & Analytics

• Monitor operational metrics and prepare executive-level reports
• Provide performance insights and strategic recommendations to leadership
• Ensure data accuracy and evidence-based operational decision-making

Education & Qualification Requirements

Applicants should possess:

• Bachelor’s Degree in Business Administration, Finance, Economics, Banking, Management, or related field
• Master of Business Administration (MBA) or postgraduate qualification will be an added advantage
• Professional certifications in operations, risk management, compliance, or project management are beneficial

Examples include:

• Certified Risk Management Professional (CRMP)
• Anti-Money Laundering certifications
• Operations or Financial Services Certifications

Experience Requirements

To qualify for this role, candidates should have:

• Minimum of 8+ years of operational management experience in fintech, banking, remittance, or financial services sectors
• Proven experience leading operational teams and business transformation initiatives
• Strong understanding of financial regulatory frameworks and compliance environments
• Experience in risk management, fraud prevention, and transaction oversight
• Track record in optimizing operational performance and customer service delivery

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Required Skills & Competencies

Leadership & Management Skills

• Strong people leadership and team management abilities
• Strategic operational planning and execution skills
• High accountability and decision-making capability

Financial & Compliance Expertise

• Deep understanding of AML, KYC, and financial regulations
• Risk assessment and fraud prevention experience
• Knowledge of remittance and payment systems

Technical & Operational Skills

• Experience with digital banking platforms and fintech systems
• Strong analytical and problem-solving ability
• Process automation and workflow optimization expertise

Communication & Professional Skills

• Excellent written and verbal communication
• Stakeholder engagement and negotiation skills
• Strong organizational and reporting abilities

Salary & Benefits

Salary: Negotiable and highly competitive based on qualifications, seniority, and financial services experience.

Estimated compensation package may include:

• Executive leadership remuneration
• Performance-based incentives and bonuses
• Career advancement opportunities
• Exposure to international financial markets
• Professional development and leadership training
• Dynamic global fintech working environment

Training & Professional Development

The successful candidate may benefit from:

• Leadership and executive management development
• Regulatory compliance and fintech innovation training
• Risk management and fraud prevention workshops
• Digital financial services exposure
• International operational best-practice programs

Why Join This Organization?

• Opportunity to shape operational excellence in a fast-growing financial institution
• Work in a global organization operating across 20+ countries
• Contribute to financial inclusion and digital finance growth in Liberia
• Exposure to international business operations and fintech innovation

How to Apply

Interested candidates should submit:

• Updated Resume / CV
• Professional Cover Letter detailing qualifications and operational leadership experience

Applicants should clearly indicate “Head of Operations” in the email subject line when applying.

📅 Application Deadline: 30 January 2027

Only shortlisted candidates will be contacted for interviews and further recruitment processes.